Freshworks
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Make it fast and easy for your business to delight customers and employees.

Improve the all processes of your departments such as IT, customer service, sales, marketing, and human resources.

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Delight your customers with effortless omnichannel service

Freshdesk removes the confusion in the after-sales process and allows you to manage all support channels from one platform.

Freshdesk Features

Freshworks Support Desk

Give agents more context and automation so they can predict customer demands and recommend the best course of action.

Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.

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Freshworks Messaging

See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, LINE, and more. Support customers across messaging apps and devices.

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Freshworks Omnichannel Suite

Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.

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Freshworks Support Desk

Give agents more context and automation so they can predict customer demands and recommend the best course of action.

Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.

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 More

Freshworks Messaging

See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, LINE, and more. Support customers across messaging apps and devices.

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  More

Freshworks Omnichannel Suite

Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.

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 More

What can Freshdesk
support you with?

Delight customers effortlessly

Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.

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Deliver field service that remote agents trust

Now more than ever, field teams need to serve customers safely and effectively while working remotely.

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Skyrocket the
speed of service

Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months.

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Simple and Powerful IT Service Management

Modernize IT service management (ITSM) with an intuitive, fast and smart solution. Quickly customize your processes with Freshservice, no code required. Effectively benefit from your IT team in all processes, from recruitment to transition services.

Freshservice Features

Fast Time-to-Value

Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.

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Minimize Downtime

Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.

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Employee Productivity

Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.

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Enterprise Service Management

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.

 More

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Fast Time-to-Value

Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.

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 More

Minimize Downtime

Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.

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 More

Employee Productivity

Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.

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 More

Enterprise Service Management

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.

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 More

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Personalize customer engagement, speed up your sales process.

Close deals faster with a 360° view of your customers. Increase your sales rates with AI-powered insights.

Freshsales Features

Generate more opportunities.

Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine. Use AI-powered Chatbots to chat with visitors in real-time. Understand visitor intent. Track page visits and actions on your site.

 More

Customer 360° view made easy.

Develop long-lasting relationships with customers. Bring sales and support functionalities together with the Freshdesk Integration. Understand your customers inside-out with a 360° customer view. Upsell and cross-sell to your customer base with automated sales campaigns.

 More

Have conversations with context.

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior. Understand interest and engagement levels with the Activity Timeline. Communicate seamlessly across channels - Phone, Email, Chat, SMS.

 More

Drive deals to closure, faster.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue. Find the best deals to close with AI-based Deal Insights. Collaborate across teams in real-time with Slack Integration. Improve revenue predictability with Dynamic Forecasting.

 More

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Generate more opportunities.

Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine. Use AI-powered Chatbots to chat with visitors in real-time. Understand visitor intent. Track page visits and actions on your site.

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 More

Customer 360° view made easy.

Develop long-lasting relationships with customers. Bring sales and support functionalities together with the Freshdesk Integration. Understand your customers inside-out with a 360° customer view. Upsell and cross-sell to your customer base with automated sales campaigns.

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 More

Have conversations with context.

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior. Understand interest and engagement levels with the Activity Timeline. Communicate seamlessly across channels - Phone, Email, Chat, SMS.

Tab33
 More

Drive deals to closure, faster.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue. Find the best deals to close with AI-based Deal Insights. Collaborate across teams in real-time with Slack Integration. Improve revenue predictability with Dynamic Forecasting.

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 More

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