Make it fast and easy for your business to delight customers and employees.
Improve the all processes of your departments such as IT, customer service, sales, marketing, and human resources.
Delight your customers with effortless omnichannel service
Freshdesk Features
Freshworks Support Desk
Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.
More Freshworks Messaging
More Freshworks Omnichannel Suite
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Freshworks Support Desk
Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.
More Freshworks Messaging
More Freshworks Omnichannel Suite
MoreWhat can Freshdesk
support you with?
Delight customers effortlessly
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Deliver field service that remote agents trust
Now more than ever, field teams need to serve customers safely and effectively while working remotely.
Skyrocket the
speed of service
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months.
Simple and Powerful IT Service Management
Freshservice Features
Fast Time-to-Value
Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.
More
Minimize Downtime
Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.
More
Employee Productivity
Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
More
Enterprise Service Management
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.
More
Fast Time-to-Value
Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.
More
Minimize Downtime
Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.
More
Employee Productivity
Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
More
Enterprise Service Management
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.
More
Personalize customer engagement, speed up your sales process.
Freshsales Features
Generate more opportunities.
Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine. Use AI-powered Chatbots to chat with visitors in real-time. Understand visitor intent. Track page visits and actions on your site.
More
Customer 360° view made easy.
Develop long-lasting relationships with customers. Bring sales and support functionalities together with the Freshdesk Integration. Understand your customers inside-out with a 360° customer view. Upsell and cross-sell to your customer base with automated sales campaigns.
More
Have conversations with context.
Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior. Understand interest and engagement levels with the Activity Timeline. Communicate seamlessly across channels - Phone, Email, Chat, SMS.
More
Drive deals to closure, faster.
Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue. Find the best deals to close with AI-based Deal Insights. Collaborate across teams in real-time with Slack Integration. Improve revenue predictability with Dynamic Forecasting.
More
Generate more opportunities.
Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine. Use AI-powered Chatbots to chat with visitors in real-time. Understand visitor intent. Track page visits and actions on your site.
More
Customer 360° view made easy.
Develop long-lasting relationships with customers. Bring sales and support functionalities together with the Freshdesk Integration. Understand your customers inside-out with a 360° customer view. Upsell and cross-sell to your customer base with automated sales campaigns.
More
Have conversations with context.
Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior. Understand interest and engagement levels with the Activity Timeline. Communicate seamlessly across channels - Phone, Email, Chat, SMS.
More
Drive deals to closure, faster.
Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue. Find the best deals to close with AI-based Deal Insights. Collaborate across teams in real-time with Slack Integration. Improve revenue predictability with Dynamic Forecasting.
More
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